Privacy Policy

Last updated: January 2025

Introduction

“I hereby acknowledge and agree to the terms and conditions outlined in this Privacy Policy, the Terms of Use, and applicable service/product terms and conditions. I explicitly consent to the collection, use, sharing, protection, and processing of my personal information in accordance with these agreements. I further agree to submit to the jurisdiction of the laws of India, including data protection and privacy laws, and acknowledge that my personal information will be stored and processed in India. I understand that if I do not agree to these terms and conditions, I will not access or use the Platform.”

Collection of personal information

We collect and store your personal information provided to us while using our Platform. By sharing your data, you are no longer anonymous to us. We may collect sensitive personal information, including financial details, biometric data, and passwords, to enhance your shopping experience. Please note that we indicate which fields are required and optional. You have the choice to opt-out of providing data by not using specific services, products, or features on the Platform.

We may collect information about your buying behavior, preferences, and other details you choose to share on our Platform. This helps us understand our users' demographics, interests, and behavior, so we can better serve and protect you. We analyze this information on an aggregated basis to identify trends and patterns. When you engage with our community features, such as message boards, chat rooms, or leave feedback and product reviews, we collect that information. Please be aware that these public areas are accessible to others, so exercise caution when sharing personal details, photos, and information.

Additionally, we use voice commands to shop on the Platform, and we collect that information as well. We may also collect information related to your transactions on our Platform and third-party business partner platforms. When a third-party business partner collects your personal information directly from you, their privacy policies will apply. We are not responsible for the privacy practices or policies of our third-party business partners, so we encourage you to review their privacy policies before sharing your information with them.

We may use your contact information to send you personalized offers based on your previous orders, preferences, and interests. However, we will never ask for sensitive personal information like debit/credit card PINs, net-banking, or mobile banking passwords via email, phone, or messaging. If someone claiming to be from Pempa Techno Innovation Solutions or our affiliate logistics partner contacts you requesting such information, please do not provide it. We will never reach out to you asking for sensitive personal information. If you have already shared such information, please report it immediately to the appropriate law enforcement agency.

Use of your information

We utilize your personal data to facilitate a seamless and personalized experience, including processing and fulfilling orders, delivering products and services, managing payments, communicating with you regarding orders, products, and services, and extending promotional offers with the option to opt-out. Additionally, we leverage your personal data to support sellers and business partners in order fulfillment and customer service, enhance the overall customer experience, resolve disputes and troubleshoot issues, promote a secure and safe service, process payments and measure consumer interest, inform you about relevant offers, products, services, and updates, customize and enhance your experience, comply with regulatory requirements, detect and prevent error, fraud, and criminal activity, and enforce our terms and conditions. We ensure transparency by describing how we use your personal data at the time of collection.

With your permission, we may access certain information on your device, such as SMS, instant messages, contacts, location, camera, photo gallery, and device information. We may also ask you to provide additional information, including your PAN, credit report, GST number, government-issued ID cards/numbers, and Know-Your-Customer (KYC) details. This information is used to: •Verify your eligibility for certain products and services, like insurance, credit, and payment products •Issue GST invoices for products and services purchased for business purposes •Enhance your experience on our platform and provide access to products and services offered by us, sellers, affiliates, or lending partners. Please be aware that withholding consent may restrict your access to these products and services.

We occasionally invite users to participate in optional surveys, conducted either by us or a third-party market research agency. These surveys may request personal data, such as contact information, date of birth, demographic information, interests, household or lifestyle details, purchasing behavior or history, and preferences. Some surveys may also collect voice data or video recordings, but participation is entirely voluntary. We use the collected data to tailor your experience on our Platform, providing you with content that we think you might be interested in and to display content according to your preferences. Our goal is to create a more personalized and engaging experience for you.

Cookies

We use data collection devices such as "cookies" on certain pages of the Platform to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. Cookies are small files placed on your hard drive that assist us in providing our services, and they do not contain any of your personal information. We use cookies to offer certain features that are only available through their use, and to allow you to enter your password less frequently during a session, making your experience more convenient and secure.

In addition to our own cookies, you may also encounter cookies or similar devices on certain pages of the Platform that are placed by third parties. Please note that we do not control the use of cookies by third parties. We do, however, use cookies from third-party partners, such as Google Analytics, for marketing and analytical purposes.

Security precautions

We prioritize the security of your personal information and implement robust measures to prevent unauthorized access, disclosure, loss, or misuse. Although data transmission is not completely secure due to uncontrollable factors, we adopt industry-standard security protocols and regularly update our systems to protect your information from hacking and virus threats. By utilizing the Platform, you recognize and accept the inherent security risks associated with online data transmission, which cannot be completely secured. As a user, you are responsible for maintaining the confidentiality and security of your account login and password. Please be aware that certain risks are inherent to using the Platform, and by doing so, you acknowledge and assume these risks.

Other sites

Our Platform may contain links to third-party websites or applications that have separate privacy policies and data collection practices. When you access these links, you will be subject to their privacy policies, which may vary from ours. We are not liable for the privacy practices or content of these external websites or applications. We recommend reviewing their privacy policies before disclosing any personal information.

Our Platform uses third-party advertising companies to serve targeted ads. These companies use data about your visits to our Platform and other websites to provide relevant ads. You can opt-out of personalized advertising by adjusting the "Opt out of Ads Personalization" settings in your device's settings app. This gives you control over your advertising experience and limits the use of your data for targeted ads.

Collection of children's information

Use of our Platform is restricted to individuals who are competent to enter into a legally binding contract under the Indian Contract Act, 1872. By using our Platform, you affirm that you are of legal age and capacity to form a binding contract.

We do not knowingly collect or solicit personal information from children under the age of 18. If you have shared personal information of a child under 18, you guarantee that you have the necessary authority to do so and consent to our use of the information in accordance with this Privacy Policy.

Retention of Data

We retain personal information only for the period necessary to achieve the purpose of collection or as required by law. Upon fulfilling the purpose, we delete the personal information, unless legal obligations require retention. Anonymized data may be retained for analytical and research purposes, ensuring the protection of personal identity.

Safety of personal information

We take all reasonable measures to ensure the accuracy and up-to-date nature of your personal information. If you identify any inaccuracies, we will promptly erase or rectify the data. You have the right to access, correct, and update your personal information through the Platform's functionalities. Additionally, you can delete certain non-essential information by logging into your account and accessing the Profile and Settings sections. If you require assistance, please contact us using the provided contact information.

Please note that withdrawing consent will not have retroactive effects and will be governed by this Privacy Policy, the related Terms of Use, and applicable laws.

Consent

By using our Platform or providing personal data, you explicitly consent to the collection, processing, storage, and disclosure of your personal data as described in this Privacy Policy. If you share personal data about others, you guarantee that you have the authority to do so and permit us to use the data in accordance with this Policy.

You also consent to being contacted by us, including our corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties like credit bureaus, via SMS, instant messaging apps, phone calls, and/or email for the purposes outlined in this Privacy Policy.

Changes of privacy policy

Please review our Privacy Policy regularly for updates. We may modify this Policy to reflect changes in our information handling practices. We will inform you of significant changes by posting the updated date of our Privacy Policy, displaying a notice on our Platform, or sending you an email notification when required by applicable law. We encourage you to periodically review our Privacy Policy to stay informed about our information practices.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@qckquote.com