Cancellation Policy
Last updated: January 2025
Return, Refund, and Cancellation Policy
QckQuote operates solely as a marketplace platform that facilitates connections between buyers and sellers. Our platform enables users to send enquiries, receive quotations, and place purchase orders. We do not sell products directly, nor are we involved in order fulfilment, cancellations, returns, refunds, exchanges or post-sale services.
By using QckQuote, you acknowledge and agree that all aspects related to cancellations, returns, refunds, exchanges, or disputes are exclusively between the buyer and the seller. QckQuote is not a party to these transactions and does not assume any responsibility or liability arising thereof.
QckQuote's Role as a Marketplace Facilitator
- QckQuote's involvement is limited to facilitating communication and transactions between users.
- QckQuote is not a party to any purchase or sale agreements.
- QckQuote does not manage, process, or guarantee returns, cancellations, or refunds.
Returns and Refunds
- QckQuote does not process or manage returns or refunds.
- Buyers must directly contact the seller regarding any request for return, replacement, or refund.
- Sellers are solely responsible for defining and implementing their return and refund terms. Buyers are advised to confirm these terms before placing an order.
- Any disputes relating to return eligibility, pickup, product condition, or refund timelines must be resolved directly between the buyer and seller.
Order Cancellations
- Cancellation of an order is strictly a matter between the buyer and the seller.
- QckQuote does not control or guarantee cancellation policies, charges, or timelines.
- Buyers must ensure that they review and agree to the seller's cancellation terms before confirming their order.
Dispute Resolution
- In the event of disagreements regarding cancellations, returns, or refunds, QckQuote is not responsible for mediating or enforcing resolutions.
- Buyers and sellers must resolve such disputes independently and in accordance with their mutual agreements.
Advisory to Users
- Buyers should carefully review the seller's policies on returns, cancellations, delivery terms, and warranties before placing an order. Communicate clearly with the seller to avoid misunderstandings.
- Sellers must clearly state their policies on order confirmation, cancellation, return, replacement, and refund in your quotations, purchase orders, or contracts.
Limitation of Liability
QckQuote disclaims all liability for:
- Non-performance of a seller or refusal to cancel/refund/return.
- Quality, authenticity, or delivery of products or services.
- Delays or failures in processing cancellations, returns, or refunds by sellers.
Contact Us
For queries, please contact us at support@qckquote.com
Phone: +91 7994820068
Address: Door No. 18/370, 2nd Floor, Abad Nucleus Mall, NH-85, Maradu, Kochi 682304